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Shipping Options
The Cigar Hut uses a variety of shipping arrangements to help better serve your needs, but since we have several distribution outlets, we also ship different items from different locations as each outlet may not carry all the items that you ordered.
Because items may be coming from different locations, shipping fees will be calculated based on where the product is being shipped from.
At time of checkout, you will be given an opportunity to choose the available shipping option of your choice and the fees associated will be displayed. The shipping fees shown are actual fees obtained directly from the shipping companies, based on location, weight and package size.
Orders received before 1 pm Eastern will usually ship out the same day, later than 1 pm Eastern and they will usually ship out the next business day.
While we do our best to ship according to the above schedules, sometimes we are so busy we can not get all orders processed in one day so the above should be taken as a guideline only.
We send the tracking number for your order to the email address in the "Bill To" section of your order once it has shipped so you will know when to expect your order. These usually go out in the evening or the following morning after your order has shipped and include a copy of your receipt. Be sure to print it for your records as we do not always include a copy of your bill with the package.
As part of our age verification process, all first time customers are required to provide an adult signature before their order will be delivered by the applicable delivery service.
ALL orders valued at $200.00 or more will be required to provide a signature at time of delivery. If no one is available to sign for your package, we suggest shipping to your office or place of business or perhaps a neighbor.
International Shipping
At this time, International shipping is limited as some of our supply houses do not ship outside the USA. Depending on the country, Customs and Duties of 300% or more may be imposed by the local government and it is your resposibility to pay these fees upon delivery of your order. Please see below for futher details.
Customs and Duties
When ordering from outside the US, you will be considered the Importer of Record and a Comercial Invoice will be included with your order clearly stating the contents and full value of the order. Any import duties or taxes levied on your package will be your responsibility. We can not predict what these charges may be. Contact your local customs office for further information. You can use the World Customs Organization web site to find your local customs office http://www.wcoomd.org/customwebsites. Shipping charges for international shipments are calculated based on the weight of the product. The actual charges are displayed to you during the check out process when you choose the method of shipment. Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the recipient and are usually collected upon delivery. We include a copy of your invoice with all international shipments, so be sure to check with your local customs office to find out the duties and taxes you may have to pay before you place an order. All international shipments are shipped via USPS Priority Mail.
Any orders that are refused delivery and are returned to us by the carrier will not be refunded shipping charges and are subject to a 20% restocking fee and any return shipping fees if applicable provided they are received within 3 weeks of the original shipping date and are still fresh and in resellable condition.
Any cigars returned to us that have become dried out due to lengthly transit times will not be refunded.
Check with your local Customs office before placing any order to be shipped outside of the USA as you run the risk of losing your money if you refuse delivery and they are returned to us dried out and stale.
Backordered Items
Items on backorder usually ships within 10 to 14 business days. During checkout, we give you an opportunity to let us know how you would prefer to have your order handled in case any of your products are on backorder or become unavailable prior to your order being processed.
If any items are on backorder or become unavailable prior to your order being processed, we will follow your instructions as submitted to us with your order.
If you choose for us to ship in-stock items at time of order and ship backordered items (if any) as they become available, additional shipping charges may apply to cover the multiple shipments based on location, weight and package size.
If additional shipping charges are required, we will contact you by email to make payment arrangements and hold your order until the additional charges are received
Missing Items
After a reasonable time, if your order or part of your order fails to arrive, please send an email to our . We will launch an immediate investigation in order to help resolve the problem as quickly as possible. Please note that many orders will arrive as multiple shipments and some items may have longer delivery times.
In most cases regular ground shipping will arrive in 3 to 7 days and air shipping will arrive in 2 to 4 days. UPS does not count holidays, weekends or the day of pick up, as a shipping day. It is counted the next business day after the pick-up.
Returns and Refunds
The Cigar Hut guarantees every product we sell (except for Seconds and Clearance Items) and will gladly replace or refund any defective item returned in its original packaging within 10 days (minus shipping charges), only if a Return Authorization Number has been issued and is clearly written on the returned package. Items returned without a valid Return Authorization Number are subject to a 20% restocking fee. Cancelled orders are subject to a $6.00 Service Fee to cover our credit card processors transaction fees.
If you are not satisfied with the condition of the cigars, and you have not smoked more than 2 (out of a box of 20 or more), then we will accept the return and issue you a full credit. If you have smoked more than 2, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other "individual" packaging still intact. Please note that and are not covered by this policy and because taste is such a personal thing, we will not accept returns for cigars that you just don't like the flavor of and that have no quality issues.
In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply , let us know the problem, and we will give you full return instructions. Depending on the situation, we may issue a store credit in the form of a Gift Certificate, refund your credit card or simply replace your order.
All our cigars are stored in climate controlled conditions with a relative humidity of 70-75% to ensure quality and freshness.
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